Frequently Asked Questions

A game bought with Nyang (virtual currency) can be refunded instantly from the game's detail page with the [Refund] button if it meets the conditions. Games bought with cash, or topped-up Nyang, are handled through customer support.

If all three conditions below are met, a [Refund] button appears on the game's detail page. The Nyang is returned instantly and ownership is removed.

• Within 14 days of purchase
• Total playtime under 30 minutes
• Fewer than 3 refunds in the last 30 days

Self-service refunds are only available when total playtime is under 30 minutes. If you have special circumstances, contact customer support — our team can review and handle it case by case.

To prevent abuse, each account can self-refund up to 3 times within any rolling 30-day period. Refunds processed by our team (customer support) do not count toward this limit, so a support refund does not reduce your self-service quota.

Yes. After re-purchasing, you can refund again based on the same conditions (within 14 days, under 30 minutes played, fewer than 3 refunds in 30 days). A past refund does not block you permanently.

Standard refunds are available only if none of the Nyang from that top-up has been used and you request a refund within 14 days of completion. Discounted top-ups are refunded at the full amount actually paid. Any use or expiry of 14 days makes the top-up ineligible for a standard refund. Contact support for statutory rights and exceptions under the terms at purchase. Standard refunds cancel the entire top-up without a separate refund fee. Nyang restored by a game refund retain their usage history. Nyang reserved for a pending refund cannot be spent. Cash game purchases are reviewed separately under their product terms and applicable law.

Nyang game refunds are processed instantly and reflected in your balance right away. Cash refunds may take a few business days depending on the payment processor.

It's usually one of the following. If the refund button doesn't appear on the game's detail page, check the conditions below, and contact support if you still need help.

• Total playtime is 30 minutes or more
• More than 14 days have passed since purchase
• More than 3 self-refunds in the last 30 days
• The game was bought with cash (contact support instead)

Nyang is Zamgot's virtual currency. You can top it up and use it to buy games and items. Games bought with Nyang can be refunded under the conditions above.